Terms of Service

1. Agreement to Terms

By accessing or using PolicyGen ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

PolicyGen provides:

• Automated website trust scanning — checking publicly visible pages for privacy policies, cookie notices, HTTPS status, tracking disclosures, contact information, and related trust signals
• Scheduled monitoring — recurring scans on websites you add to your account, with alerts when findings change
• Scan history and reporting — storing scan results and providing CSV exports for your review
• Plain-English findings — summarised issue reports to help you identify visible trust gaps on your website

PolicyGen performs surface-level checks of publicly accessible web pages only. It does not access authenticated pages, internal systems, APIs, or data storage. It does not submit forms, process transactions, or test user flows end-to-end.

3. User Accounts

3.1 Registration

To access certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent activity.

4. Subscription and Payments

4.1 Pricing

We offer both one-time purchases and subscription plans. All prices are displayed in USD and may change with notice.

4.2 Free Access

We may offer free access to basic scans or early-access features. Paid monitoring features require an active subscription or purchase.

4.3 Billing

• Monthly subscriptions: Billed monthly on the date you subscribed

4.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds for partial months.

4.5 Refund Policy

We offer a 14-day refund window. If you're not satisfied, contact us within 14 days of purchase for a full refund.

5. Use of the Service

5.1 Scan Data Ownership

Scan results and monitoring reports generated for your websites belong to you. You may use them for your own business review, share them with your team, or export them via the provided CSV export feature.

5.2 License Restrictions

• Monitoring data and reports may be used for your own website or business review process
• Monitored website limits are based on your active plan
• You may not resell or redistribute PolicyGen scan outputs as part of a competing monitoring service

5.3 No Legal Advice & Scope Disclaimer

IMPORTANT: PolicyGen is NOT a law firm and does NOT provide legal advice. Scan findings are automated, informational assessments of publicly visible website signals.

PolicyGen does not certify regulatory compliance, determine whether any law or regulation applies to your business, or guarantee that your website satisfies any legal requirement. Findings may be incomplete, delayed, or incorrect due to the nature of automated surface-level scanning.

You are responsible for reviewing your website practices for your specific situation. For important legal questions, consult a qualified attorney licensed in your jurisdiction.

5a. Acceptable Use and Prohibited Conduct

You must use PolicyGen in a lawful, respectful manner. Acceptable use means using the Service to scan and monitor websites you own or have permission to scan, reviewing scan reports for your own compliance work, and sharing results within your team. Prohibited content and actions include:

• Attempting to scan websites you do not own or are not authorised to test
• Submitting false, misleading, or deceptive information to the Service
• Using scan results to harass, harm, or threaten any individual or organisation
• Reverse engineering, decompiling, or extracting our algorithms or scoring logic
• Reselling or redistributing scan outputs as part of a competing monitoring service
• Violating any applicable laws or regulations
• Impersonating another user or organisation

Violations of this acceptable use policy may result in immediate account suspension or termination without notice.

6. Prohibited Uses

You may NOT use PolicyGen to:

• Generate documents for illegal activities
• Create fraudulent or misleading content
• Resell our templates as a competing service
• Reverse engineer our software
• Violate any applicable laws or regulations
• Impersonate others or provide false information

7. Intellectual Property

7.1 Our Rights

PolicyGen and all associated trademarks, service marks, and logos are owned by us. Our software, design, and content are protected by copyright and other laws.

7.2 Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use PolicyGen for its intended purpose.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• PolicyGen is provided "AS IS" without warranties of any kind
• We are not liable for any damages arising from your use of our Service
• Scan findings are informational only — we are not responsible for the accuracy or completeness of automated scan results
• We do not guarantee that acting on scan findings will satisfy any legal or regulatory requirement
• Our total liability shall not exceed the amount you paid us in the past 12 months

9. Indemnification

You agree to indemnify and hold harmless PolicyGen from any claims, damages, or expenses arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of any third-party rights
• Actions you take or do not take based on scan findings

10. Privacy

Your use of PolicyGen is also governed by our Privacy Policy, which describes how we collect and use your information.

11. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

12. Termination

We may terminate or suspend your access immediately, without notice, for any breach of these Terms. Upon termination:

• Your right to use the Service ceases immediately
• You remain liable for all amounts due
• Sections that should survive (liability, indemnification) remain in effect

13. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved in the applicable courts of competent jurisdiction.

13a. Complaint and Appeals Process

If you have a complaint about the Service, a scan result, a billing issue, or any other concern, we ask that you first contact us directly. We take all complaints seriously and aim to resolve them promptly.

How to submit a complaint

• Email: [email protected] — use subject line "Complaint" or "Appeal"
• Scope: Include your account email, the website URL if relevant, and a clear description of the issue
• Response time: We will acknowledge your complaint within 5 business days and provide a resolution or update within 30 days

Appealing a scan result

If you believe a Trust Signal Score or specific finding is inaccurate or based on incorrect data, you may appeal by emailing [email protected] with "Score Appeal" in the subject. Include the URL scanned, the finding in question, and why you believe it is incorrect. A team member will review and respond within 14 business days.

Reporting abuse

To report abuse of the Service, fraudulent use, or a policy violation by another user, email [email protected] with "Report Abuse" in the subject. We will investigate and take appropriate action including account suspension or termination if warranted.

13b. How Recommendations and Rankings Work

PolicyGen produces Trust Signal Scores using an automated algorithm that checks publicly visible website signals. The algorithm weighs factors including the presence of privacy policies, cookie notices, HTTPS, contact information, tracking disclosures, and regional privacy disclosure signals.

Scores and rankings on the public leaderboard reflect these automated checks at the time of the most recent scan. A higher score indicates more visible public trust signals — it does not determine legal compliance status. Rankings are sorted by score and are updated as new scans are completed.

If you believe a score or ranking is inaccurate, follow the appeals process above.

14. Dispute Resolution

14.1 Informal Resolution

Before filing any formal claim, you agree to contact us to seek informal resolution. Most disputes can be resolved through our complaint process (see Section 13a above).

14.2 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration rather than in court, except you may assert claims in small claims court.

15. Miscellaneous

15.1 Entire Agreement

These Terms constitute the entire agreement between you and PolicyGen.

15.2 Severability

If any provision is found invalid, the remaining provisions continue in effect.

15.3 No Waiver

Our failure to enforce any right does not constitute a waiver of that right.

15.4 Assignment

You may not assign these Terms. We may assign them to any affiliate or successor.